I ordered two sets - the larger spiral design and the smaller blue rimmed ones - and I love them both. They were delivered quicker than I thought, which was exciting. One of the glasses was chipped during shipment so I reached out to request a replacement. They got back to me within 5 minutes - I'm not sure if that's normal or if I just caught someone at the right time - and they shipped me a replacement right away. I put them in the dish washer for the original wash but have been hand washing them since so I can't attest to how they would hold up in a dishwasher long term. They are really heavy duty, which is what I was looking for since I'm a huge klutz. So far I would 10/10 recommend for quality and customer service.